Shipping policy

Last Updated: [4/11/2026)

At Vylate, we work hard to ensure your purple whitening strips arrive quickly, safely, and exactly as expected. Below you’ll find everything you need to know about how we process, ship, and deliver your order.


🚚 Processing Times

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You’ll receive a confirmation email as soon as your order is on its way.


🌎 Shipping Options & Delivery Times

We offer reliable domestic and international shipping.

United States

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Shipping: 1–2 business days

International Shipping

  • Delivery typically takes 7–15 business days, depending on your location and customs processing times.

Please note: Delivery estimates are provided by carriers and may vary due to weather, customs, or other unforeseen delays.


💵 Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method. We occasionally offer free shipping promotions, which will be clearly displayed on our website.


📦 Order Tracking

Once your order ships, you’ll receive a tracking number via email. You can use this number to follow your package every step of the way.

If your tracking information hasn’t updated after several days, feel free to contact us — we’re happy to help.


🧾 Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, import duties, or taxes charged by their country. These fees are not included in our product or shipping prices.


❗ Lost, Stolen, or Damaged Packages

We want you to feel protected when you shop with Vylate.

  • If your package is lost, stolen, or damaged, contact us immediately.

  • We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

Your satisfaction and peace of mind are our priority.


🏠 Incorrect Address Policy

If you accidentally entered the wrong address:

  • Contact us as soon as possible.

  • If your order hasn’t shipped yet, we’ll update the address for you.

  • If it has already shipped, we’ll do our best to assist, but we cannot guarantee rerouting.


🤝 Need Help?

Our support team is here to make your experience smooth and stress‑free. For any shipping questions or concerns, reach out to us at: vylateproductions@gmail.com